FAQs

Answer: 1.Ensure you are within the eligible return period (usually 30 days after receiving your order). 2.Email us at support@memojournals.com with your order number and the reason for return. 3.Once approved, we will provide you with a shipping label and detailed instructions on how to send the item back.

Answer: 1.If the return is due to an error on our part (e.g., wrong item, defective product), we cover the return shipping. 2.If you’re returning an item for personal reasons (e.g., changed your mind), you may need to pay for the return shipping or have it deducted from your final refund.

Answer: 1.Yes, you may open the package to inspect the product. However, the item must remain unused and in its original condition, with tags and packaging intact. 2.If there are visible signs of wear or damage, it may affect the amount of your refund.

Answer: 1.Please inspect your item promptly upon delivery. 2.If you find any issues within 48 hours of receiving it, email us at support@memojournals.com. 3.We will arrange a replacement, repair, or refund as appropriate.

Answer: 1.After we receive and inspect your returned item, we typically process your refund within 5 business days. 2.Once approved, your refund may take up to 10 business days to appear in your account, depending on your bank or payment provider.

Answer: 1.Sale or clearance items are generally not eligible for return unless there’s a significant defect covered by consumer protection laws. 2.Gift cards are non-returnable and cannot be redeemed for cash unless required by local regulations.

Answer: 1.If your shipping address is in an EU member state, you have 14 days from the day after delivery to cancel or return your order without providing a reason. 2.The product should be in original condition without significant use. Return shipping costs and other details may vary—refer to our “EU 14-Day Cooling-Off” section for specifics.

Answer: 1.Deposits are generally non-refundable if you cancel the order for personal reasons, as we have allocated materials or production time for your item. 2.If we must cancel the order for reasons on our end, we will fully refund the deposit.

Answer: 1.Visit our website (e.g., www.memojournals.com) and click on “Sign Up” or “Create Account.” 2.Fill in the required information (email, password, etc.) to register. 3.With an account, you can track orders more easily, update addresses, and enjoy member benefits.

Answer: 1.Click on the “Forgot Password” link on the login page. 2.Enter the email address associated with your account. You’ll receive a password reset link via email. 3.Follow the instructions in the email to reset your password.

Answer: 1.Log in to your account and go to “Account Settings” or “Profile.” 2.Edit or update your contact details, shipping address, etc. 3.If you need to change details for an existing order that hasn’t shipped yet, please email us at support@memojournals.com.

Answer: 1.Yes. Please email support@memojournals.com with your request. 2.Before deleting your account, ensure all orders are finalized with no outstanding payments or refunds.

Answer: 1.Log in to your account and navigate to “My Orders” or “Order History.” 2.You’ll see the status of all your orders (e.g., Payment Pending, Processing, Shipped). 3.If you checked out as a guest, you may use the order confirmation email or contact us at support@memojournals.com for assistance.

Answer: 1.If your order hasn’t been shipped yet, email us at support@memojournals.com to request changes (e.g., shipping address, adding or removing items). 2.If the order is already shipped, you can follow our return procedures for items you no longer need.

Answer: 1.We typically dispatch orders within 1–3 business days after payment confirmation. 2.Processing time may be longer during peak seasons or for custom/pre-order items. We appreciate your patience and will keep you informed.

Answer: 1.Once an order is shipped, it’s not possible to update the address through our system. 2.If you have an urgent request, contact us and we’ll check with the courier. Please note, successful address changes are not guaranteed once a shipment is in transit.

Answer: 1.If your order hasn’t shipped, email us at support@memojournals.com to request cancellation. 2.If it has already shipped, you can return the product according to our returns policy if eligible.

Answer: 1.We work with various carriers (e.g., DHL, UPS, FedEx) and typically offer standard or expedited shipping. 2.Available options depend on your location and will be shown at checkout.

Answer: 1.Domestic orders: Generally arrive within 3–7 business days after dispatch, depending on your region. 2.International orders: Usually take 7–21 business days but can vary due to customs processes and local postal conditions. 3.Delays may occur during public holidays, peak seasons, or special circumstances.

Answer: 1.After your order ships, we will send you a tracking number and a link to the carrier’s tracking page. 2.You can also log in to your account and view your order details for tracking updates.

Answer: 1.Some countries charge duties or VAT on incoming goods, which is typically paid by the recipient. 2.We recommend checking your country’s customs policies before placing an order to be aware of any additional fees.

Answer: 1.If your tracking information hasn’t updated for an extended period, or you suspect a lost shipment, please contact us at support@memojournals.com. 2.We will work with the shipping company to resolve the issue, and if the package is confirmed lost, we will arrange a replacement or refund according to our policy.

If your question isn’t addressed here, feel free to reach out: • Email: support@memojournals.com We’re happy to assist you and ensure a smooth shopping experience!